Effective Date: Aug. 2024

1. Introduction

Welcome to Redlight Medical Services. We are dedicated to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect your information, including sensitive medical data.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, address, phone number, email address.

• Medical Information: Health conditions, medical history, medications, and other health-related data necessary for providing emergency services.

• Payment Information: Credit card details or other payment information for billing purposes.

2.2 Collection Methods

• Directly from You: Information provided during emergency calls, service requests, or through our website or app.

• Indirectly from Third Parties: Information obtained from healthcare providers or emergency contacts if relevant to the provision of services.

3. How We Use Your Information

• To Provide Services: To respond to emergency requests, provide ambulance services, and ensure the effective delivery of care.

• Billing and Payment: To process payments and handle billing inquiries.

• Communication: To contact you regarding service updates, appointment confirmations, or important information related to your care.

• Compliance: To comply with legal obligations and regulatory requirements.

4. Data Sharing and Disclosure

4.1 With Third Parties

• Healthcare Providers: Sharing relevant medical information with hospitals or doctors involved in your care.

• Service Providers: Third parties who assist us in delivering our services, such as billing or IT support.

4.2 Legal Requirements

• We may disclose your information if required by law or to protect our rights or the safety of others.

5. Data Security

We implement appropriate security measures to protect your personal and medical information from unauthorized access, use, or disclosure. This includes physical, administrative, and technical safeguards.

6. Data Retention

We retain personal and medical information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or for as long as required for billing and operational purposes.

7. Your Rights

• Access and Correction: You have the right to access and correct your personal information. To request access, please contact us at [contact info].

• Opt-Out: You may opt out of non-essential communications by following the unsubscribe instructions included in our communications or contacting us directly.

• Data Portability: Request a copy of your information in a structured, commonly used format.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to enhance your experience. You can manage your cookie preferences through your browser settings.

9. Children’s Privacy

Our services are intended for adults and we do not knowingly collect personal information from children under [age]. If you believe we have collected such information, please contact us to request its deletion.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant updates. The effective date of the revised policy will be indicated.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Redlight  Medical Services
Address: 150 M. Paterno st., Brgy. Pasadena San Juan City
Phone:  09171575787
Email: redlightmedicalservices@gmial.com

12. Compliance with Regulations

We comply with applicable data protection laws and regulations, R.A.10173

Data Privacy Act of 2012

Thank you for trusting Redlight Medical Services with your personal and medical information.